Returns policy

It is the policy of Gaea products S.A  to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold.

If you are unhappy with your purchase and wish to return your purchase, please email Customer Services at info@gaea.gr or call on +30 210933595 with the order number quoted on the delivery note.


Gaea products S.A., accept returns of all items except:

  • Sealed items where the seal or cellophane has been broken
  • Personalised or bespoke items
  • Items that cannot be returned for hygiene reasons such as pouches

Your statutory rights are not affected.

ITEMS DAMAGED IN TRANSIT

If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery.

DEFECTIVE ITEMS

You have the right to return a faulty item within 30 days along with proof of purchase.

INCORRECT ITEMS

If we have sent you an incorrect item, please notify our Customer Services Department as soon as possible or within 30 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.

NEED TO CONTACT US?

If you have an issue with your delivery or an urgent query about your order, you can contact us on +30 210933595 between 8am-4pm alternatilvely you can you the chat function on our website. Our customer services team will be happy to help you.